Empowering Excellence Through Leadership and Innovation

• Lead global technology strategies, aligning cloud, cybersecurity, application management, IT Managed Services (ITMS), and AI-driven operations with business objectives.
• Optimize workforce models, balancing internal teams, contingent workforce contractors, and strategic JBR partnerships for scalable service delivery.
• Implement risk management protocols, strengthening business continuity, cybersecurity, and regulatory compliance.
• Establish governance frameworks and a Center of Excellence (CoE) to standardize best practices and enhance service delivery across engagements.
• Oversee vendor partnerships, ensuring seamless integration, operational excellence, and cost efficiency.
• Establish performance metrics, tracking service quality, benchmarks, and compliance to enhance IT operations.
• Drive digital transformation initiatives, adopting emerging technologies to modernize IT infrastructure.
• Develop scalable service models, managing on-site, remote, and hybrid IT teams.
• Foster collaboration across teams and partners, aligning IT strategies and business needs.
• Direct high-performing teams, driving continuous improvement, talent development, and operational excellence.

• Formulated and executed financial strategies and operational plans tailored to the US, working in close partnership with local stakeholders to maximize resource efficiency, align program goals, and maintain organizational readiness.
• Led the development and execution of global technology managed services, ensuring alignment with business goals through scalable onsite, remote, and hybrid delivery models.
• Oversaw the full lifecycle of application management, infrastructure services, and IT support, optimizing operational efficiency while maintaining cost-effectiveness.
• Managed strategic partnerships with third-party vendors, outsourcing providers, and JBR partners, ensuring seamless service integration and contract execution.
• Directed workforce optimization strategies, balancing in-house talent with contingent workforce models to enhance global service delivery and operational scalability.
• Drove technology innovation, implementing cloud-based solutions, cyber, automation, and AI-driven IT operations to improve service efficiency and business resilience.
• Established and maintained global incident response frameworks, ensuring business continuity, cybersecurity, and regulatory compliance across diverse jurisdictions.
• Monitored performance and governance, defining and tracking key performance indicators (KPIs) and service-level agreements (SLAs) to continually enhance IT service delivery.
• Drove digital transformation initiatives, leveraging emerging technologies and best practices to ensure IT services remained competitive, scalable, and aligned with business needs.

• Led the software development lifecycle for Siemens Power Manager, ensuring alignment between development teams and clients.
• Directed Scrum teams, identified hidden tasks, and minimized disruptions to enhance productivity.
• Collaborated with senior leadership to define product vision and strategic roadmaps, maximizing ROI.
• Oversaw Salesforce CMS implementation, managing integration planning and execution for desktop and mobile.
• Managed data cleanup and migration to Salesforce, ensuring data integrity and compliance.
• Conducted fitment analysis to classify client requirements and optimize planning.
• Led the design and execution of managed services models, integrating onsite, remote, and outsourced teams for scalable service delivery.
• Established KPIs, SLAs, and governance frameworks to enhance managed services performance and operational efficiency.

• Streamlined organizational operations to optimize efficiency and productivity, managing negotiations, budgeting, purchasing, project requirements, software development, and quality.
• Established and revised operational policies and guidelines, collaborating with senior management to develop aligned business strategies.
• Oversaw operations documentation, ensuring consistent workflows and productivity.
• Executed growth directives for expansion, worked closely with HR to manage personnel, and monitored revenue margins for profit maximization.
• Assisted in procurement and resource allocation initiatives

• Contributed to Canadian Air Force F18 fighter aircraft program, overseeing development, integration, and maintenance of custom risk management Microsoft Access database solution.
• Enhanced team velocity by implementing process improvements and removing impediments.
• Assisted customization team in integrating Jira with in-house systems and managed program communication, adhering to successful project management processes.
• Developed project-oriented work breakdown structures, timelines, and resource plans, spearheading requirements identification, process design, software development, and quality.
• Maintained project scope, schedules, and budgets, keeping stakeholders informed of progress.

• Collaborated on T-6B fighter jet trainer program with flight simulator team, transforming operational requirements into problem definitions and project requirements.
• Participated in cross-functional team for project quality enhancement, facilitated software development meetings, and developed company-wide SDLC policies.
• Delivered weekly communications to stakeholders, produced project documentation, and facilitated changes through Change Management processes.
• Researched and analyzed complex technologies, serving as project technical lead for customer-related communications, and contributed to product definition and alignment.

• Established project SOW requirements for RFPs, identifying potential scope changes, and ensured seamless program communication between Honeywell and stakeholders.
• Steered product development through major milestones, updated and monitored detailed engineering plans, and provided airworthiness technical expertise.
• Developed project-oriented work breakdown structures, timelines, and resource plans for Airbus A380 program, continuously managing project risks and scope changes.
• Proactively engaged with manufacturing teams and fostered supplier relationships.
• Maintained open communication channels, formulated Airworthiness Type Certification Plan, and safeguarded effective collaboration among stakeholder functions.